Chain Lakes Gas Co-op is membership owned that provides natural gas service to its members. Gas Co-op’s were created all throughout the province where private utility companies decided there was little to no profit in serving the rural population. The Alberta government passed the Rural Gas Act in 1975, where government grants were created to ensure rural areas installation of a gas distribution system, at lowered costs to provide natural gas to rural customers.

To get your gas turned back on all accrued fees must be paid in full.

This includes non-payment door hanger deliveries, outstanding gas charges, penalty charges, and a disconnect/reconnect fee.

1. Online Banking
2. At your bank
3. Monthly pre-authorized credit card payments
4. Monthly pre-authorized bank account withdrawals
5. Phone in credit card
6. In-office credit and debit card payments
7. Cheque or cash

Please allow a minimum of 3-5 business days for payments made online or at your bank to be received in our office to avoid late charges.

If you miss a payment, there will be a yellow reminder letter sent out to any account with an outstanding amount after the due date.

If you have unusual circumstances regarding your situation please give us a call and let us know what is going on. We are always willing to work with our customers toward a solution.

Effective July 2014 Chain Lakes Gas no longer deals with renters. All accounts will stay in the landowner’s name and said the owner is ultimately responsible for the bill regardless of the rental agreement between the landlord and renter. Chain Lakes Gas can add a C/O for the renter on the bill, but only e-billing is available to a renter and the printed hard copy goes to the owner.  We do accept payment for the gas account from either party. All renter accounts established before July 2014 will stay in effect until that particular renter terminates the account. At that time, the new policy will be in effect.

For the seller of the property:

we need the effective disconnect date, address for the last billing and passing onto the new owner that they have to contact Chain Lakes Gas before the bill can be taken out of the seller’s name.

For the purchaser of the property:

we need current contact information and a contract signed before the gas can be supplied to the property.

Chain Lakes Gas Co-op has its annual meeting on the first Wednesday of March each year. Nominations are accepted prior to the meetings. Director terms run for a 3-year period.  Please call our office if you would like more information.

The fuel charge, also known as a “carbon tax” is intended to tax those who use fossil fuels. This is implemented by the federal government and the Gas Co-op’s are forced to implement the program on behalf of the federal government.

G.S.T is also charged over and above the federal fuel charge. The reasoning on that is the government considers it a “levy” and therefore makes it mandatory to collect the G.S.T. on the amount charges.

1. Check all other appliances in the building to see if they have gas.
2. If the other appliances have gas it is more than likely an appliance problem.
3. NO GAS to the other gas appliances, check your personal regulator on the outside of the building.
4. If your regulator looks like this picture, click on the link to see the video on how to reset the safety pin. If you still do not have gas after your attempt to reset the regulator safety pin please call our office for assistance.
5. If your regulator looks like this picture, please call our office for assistance.